Damon Ditrichs

Damon Ditrichs

Customer Service & Web Development Transitioning to Information Technology

// Overview

Customer service professional and computer science graduate moving into IT. Combining a background in client communication and web development with hands-on homelab experience and active certification study, focusing on building reliable systems, writing clear documentation, and helping users solve technical problems.

// Core Technology Stack

Virtualization & OS

Deploying and managing high-availability hypervisors using Proxmox VE alongside enterprise Linux distributions like Ubuntu Server and Debian to ensure isolated, stable node environments.

Networking & Security

Configuring robust edge network security layers, including network-wide ad blocking with Pi-hole, secure recursive DNS resolution via Unbound DNSSEC, and encrypted WireGuard remote tunnels.

Containerization

Orchestrating modular microservices and containerized application stacks through Docker, Docker Compose, and native systemd service management for streamlined lifecycle control.

// Systems & Infrastructure Documentation

Homelab Architecture
Proxmox VE Homelab Architecture
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Deep dive into node specifications, storage pools (local-lvm & 4TB HDD), LXC cluster configurations, and container deployment topology.

Proxmox VE LXC / VMs Storage Pools
Network Topology
Network Topology & DNS Security
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Interactive layout of internal network routing, Pi-hole container blocklisting, Unbound DNSSEC iterative resolvers, and WireGuard VPN tunnels.

Topology Pi-hole & Unbound WireGuard
Ticketing System
IT Support & Ticketing System
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Demonstration helpdesk ticketing environment tracking incident resolution workflows, SLA monitoring, and IT support queues.

Helpdesk Incident Management Workflow Automation

// Certifications

CompTIA A+ Certified Professional

Core 1 & Core 2 Validation: Hardware troubleshooting, OS deployment, and core IT infrastructure.

// Curriculum Vitae

Professional Resume

Review detailed academic background, systems administration experience, and project work history.

// Direct Contact

Open for systems administration and infrastructure engineering inquiries.
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